AnsweredAssumed Answered

Fail to remove Raid Tuning Agent

Question asked by Joao Serra on Jul 23, 2015
Latest reply on Dec 2, 2016 by Dang Luong



A customer of mine is having a problem to uninstall Tuning Agent for Raid.


They were using a trial of Tuning Manager that expired. At first, we thought that this might be an issue, so we got Tuning runing again and even upgrade the complete suite. Still, no luck on uninstaling the agent,


We get this message:



Removal is aborted because an attempt to stop service failed.

<service=Tuning Manager - Agent REST Web Service, rc=31, detail=3>

Error Code : 80


We also tried to reinstall the agent using a newer version but we also get an error:


Installation of Tuning Manager – Agent Common Component failed. <component=REST API, rc=36, detail=255> Error Code:80


So, wherever we turn, this REST API follows.

Not being able to remove the agent means we cannot remove Tuning which was the general idea.

Any one got into the same issue?