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Resetting 'root' password on AMS 2500

Question asked by Tristan Billingsley on Jul 13, 2015
Latest reply on Jul 14, 2015 by Joel Cooper

Hi All,


     Does anyone know where I could find step-by-step instructions on how to go about resetting the built-in 'root' ID's password on a Hitachi AMS 2500 storage array? The current 'root' password is not known, except that it is no longer set to the factory default password. There are other administrative IDs on the array, but my attempts at using them to reset the 'root' password have not been successful. I understand that physical access to the array may be required; this will not be an issue, but the preferred method would be to complete it remotely if possible. Any guidance would be greatly appreciated. Thanks for your help.