Scott Nelson

HCS is not working after upgrade SNM2

Discussion created by Scott Nelson Employee on Jul 17, 2014
Latest reply on May 19, 2015 by Gabriel Avalos

(Was this issue ever resolved? The discussion was moved from Storage Management to Software but there was never a solution.)


I'm having the exact same issue after an SNM2 upgrade. Modular arrays can be refreshed and managed from Command Suite but Enterprise arrays cannot be communicate with Command Suite. Thank you for the assistance!


we have upgraded SNM2 software in our management servers. Before upgrading we have stopped all the Hitachi Command suite services manually. Now after SNM2 software up gradation we are unable to refresh Enterprise Storage arrays (USP-V & VSP)and perform activities  through HCS. We are able to perform all activities and refresh AMS and HUS storage arrays  but not Enterprise storage arrays. Please find the below error message.


Error Message:


Failed   An RMI connection could not be established using the IP address Check the specified type and IP address, as well as the network status. (KAIC05601-E)

message :  Cannot retrieve storage system data. (collected = 0, failed = 1 skipped = 0) (KAIC63501-E)