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The Agent Collector of instance for AMS500 can't to active on the Agent for RAID v7.6.1

Question asked by Neo Lin on May 4, 2014
Latest reply on May 5, 2014 by Neo Lin



I have a Device/Tuning server, the AMS2000 model could collect data of performance data, but AMS model can't collect any data of performance.

And then I find the Agent Collector of instance for DA1AMS500_75040548 can't to active(refer to as below figure), So my question how to resolve this issue ?


Agent Collector AMS500.jpg

PS: About Agent Collector service log file, please refer to attached file.(msglog01)


About my system environment, as below:

a. Storage: AMS2300(08C3/M-M), AMS500(0789/J-M)

b. OS: Windows 2012 x64 Datacenter

b. Software: HCS Ver. 7.6.1 (Device/Tuning Manager)

c. Host: Dell PowerEdge 2950 (Window 2012 Hyper-V)


If need any further information, please  feel free let me know. Thanks.