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How to HTNM collect from HNAS?

Question asked by Colin Melom on Jun 23, 2016
Latest reply on Jun 23, 2016 by Colin Melom

1) HTNM "Agent Collector" is not created by running "jpcinssetup.exe agtn -inst".

C:\Program Files (x86)\HiCommand\TuningManager\jp1pc\tools>jpcctrl list *NAS* host=PPWSAN01



Host Name      ServiceID          Service Name      PID      Port     Status

---------      ---------          -------------     -------- -------- --------

PPWSAN01       NS1HNAS_RPSHNAS01[PPWSAN01] Agent Store       10176    20321    Active

PPWSAN01       NS1HNAS_PPSHNAS01[PPWSAN01] Agent Store       6112     20323    Active

PPWSAN01       NS1PPSNAS02[PPWSAN01] Agent Store       23604    54386    Active

PPWSAN01       NA1HNAS_RPSHNAS01[PPWSAN01] Agent Collector   12744    20322    Active

PPWSAN01       NA1HNAS_PPSHNAS01[PPWSAN01] Agent Collector   13144    20324    Active

KAVE06003-I List processing of the service information terminated normally.

How do I create it?


2) The "Agent Store" instance which did get created cannot start;

C:\Program Files (x86)\HiCommand\TuningManager\jp1pc\tools>jpcstart all

KAVE06007-I The service will now start. (service=Agent Store for NAS, inst=HNAS_PPSHNAS028)

KAVE05033-E A service could not start. (service=Agent Store for NAS, inst=HNAS_PPSHNAS028, rc=-5)

KAVE06007-I The service will now start. (service=Agent for NAS, inst=PPSNAS02)

KAVE05033-E A service could not start. (service=Agent for NAS, inst=PPSNAS02, rc=-5)



C:\Program Files (x86)\HiCommand\TuningManager\jp1pc\tools>


How do I get HTNM to collect from my HNAS?