Find Stuff You Need

Document created by Nick Gable on Jun 9, 2014Last modified by Nick Gable on Jun 9, 2014
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Here's a quick start guide for learning how to find stuff you need.

You can make use of the following ways to keep track of, and find, everything that's important to you. And remember, as you develop behavior patterns in the HDS Community, Jive Genius will recommend to you relevant content, people, and places.

Tip: Browse the content, people, or places that your co-worker or someone with similar interests follows by clicking More > Content/Connections/Places on their profile page. This way you can quickly find things and people you should also follow.

Search for something specific:
With predictive searching, when you start typing in , search returns the most closely related items found while searching everything in the community. You can pick from the list, or press Enter to get all matching results that can be further sorted to find what you need. After you press Enter, you'll have the option to refine your search to a specific space, group, or person. Direct messages and status updates are now searchable. You can also choose a search time frame.
Browse for something more general:

Click a subject to browse: Content, People, or Places. Once you get there, you can use the left navigation to narrow the results by how they relate to you: Did you write the content? Did you participate in the discussion? or Do you want to look at all content out there? Click Authored, Participated, or All.

Filter what you're browsing:
Once you're browsing, you have even more sorting, filtering and key-word search options, including things like sort by date, filter by tags, or search specific text, which all help you find what you need as quickly as possible.
From any piece of content, you can create a bookmark by clicking Bookmark in the right-hand menu. Later, to find the content you've bookmarked, just click the Search box at the top right. From there, click Bookmarked. If you don't see your bookmarked content there, scroll to the bottom and click Show all bookmarks.
Frequently and Recently Viewed:
You can look at your community browsing history of Content, People, and Places by clicking the Search box at the top right and then selecting either Frequently Viewed or Recently Viewed. If you don't see what you need from the list, scroll down and click Show 5 mo

Advanced Search Tips

Use this search reference to get the most out of searching in the HDS Community. These rules apply to all word search features in the application.

Search for specific words

This is the most basic search mode, and is also the default. Simply enter your search terms to see content containing all the specified words in any order.

Search for someone's name

Searching for people is similar to searching for specific words. You can't use phrase searching, wild cards, or field- and date-specific searching to find the names of people in the community.

Search for phrases

If you enclose a phrase in quotes, your search will return only content where the words in quotes occur next to each other and in the same order. For instance, specifying "black cat” will return text where this phrase appears exactly as quoted, such as “our black cat brings us luck”, but will not return “the cat was hiding in the black box”.

Note: Content searches are case-insensitive. For both regular and phrase searches, we also match words that are very similar, but not identical.

Search for content with words containing certain letter sequences

The wildcard character * matches any number of non-whitespace characters when it is placed at the end of a word or within a word in the query. You can use the following examples to search for "multiplication" or "concatenation".

Matches content containing the words multiplication, multiple, multimodal, multitude, etc.
Matches content containing the words contagion, concatenation etc.

Note: A wildcard cannot be used at the beginning of a word, and it can't be used as a standalone word.


Synonym searching

If synonym searches are enabled, your searches will return results for synonyms. For example, if you searched for "search tips", the search engine would return any found results for "search tips" AND "find tips" because "search" and "find" are synonyms.

Restrict to certain date ranges

You can restrict your search by selecting last modified date ranges, such as All time, 1 day, 7 days, 30 days, 90 days, and 1 year. The default is "All time," which does not put any date range restriction on your search.

Compound expressions using Boolean operators

The special keywords AND, OR and NOT let you create logical expressions in your searches. When you search, you need to use these terms in ALL CAPS to distinguish them from normal words. For instance, the word And in a search will be interpreted as the word "and," not the special operator AND.

The AND operator says that the search should return content containing both the search terms before and after the AND operator. The OR operator returns content if either one of the terms matches. The NOT operator excludes documents that contain (in the fields searched for) the search term after the NOT. (You can't start a search with the NOT operator.) You can also use these operators with sub-queries enclosed in parentheses to create more complex expressions as shown in the following examples.

“quick brown fox” OR rabbit
Matches text containing the exact phrase “quick brown fox” or the word rabbit.
quick brown fox
Matches content containing the words "quick," "brown," and "fox" in any order. Search implicitly assumes the AND operator when an operator is not specified.
(quick brown) AND (fox OR rabbit) AND NOT forest
Matches content containing both "quick" and "brown" in any order, plus either "fox" or "rabbit," but not containing the word "forest." This example shows how you can use parentheses to group more than one word together as a regular (non-phrase) search and to specify the order of operations. Note that the NOT operator can only be applied to simple terms, not compound sub-queries, and it cannot be used inside a sub-query.

Special characters and operator words

The following characters and operator words are treated specially in the search syntax (separated by a single space):

* ( ) “ AND OR NOT
You can't search for these characters and operators, because we the application uses them for special search syntax. If you use these words in search text in a way that doesn't make sense to the application, the search engine may ignore them. For example, an odd number of quote characters will be ignored, and multiple asterisks next to each other will be interpreted as a single wildcard.

Multi-language searching

Searches are performed across all supported languages of the Jive platform. When you search for something, however, the search engine first searches for results that match the language you have set in your Preferences on your profile page (click on your avatar and go to Preferences). If you do not have a language set there, the search engine will use the locale setting of your browser.

Using Tags to Make Content Easier to Find

Assigning tags to your content makes it easier for you and others to find later.

Tags are like index keywords that you and others assign to content. Tags make it easier to find content when you or others search for it later. You can assign tags to existing or new content. You can even assign tags to a status update.

  • To assign tags to a status update, type # before the keyword, for example, "Really enjoying that amazing #presentation about #XYZ customer." Now others will find this update whenever they search for "presentation" and "XYZ."
  • To assign tags to content, open or create your content and scroll to the bottom of the page to the Tags box. Think of the keywords, or tags, you would use to search for this content and enter them in the Tags box. Consider using any existing tags that pop-up in the suggestion box. Existing tags are often assigned to related content, so it's good practice to use them.

You can speed up tagging by changing your user preferences. To enable on-the-fly tagging, click on your avatar in the upper right corner and then Preferences. Turn on Quick Tagging Mode and then click Save.